Do you offer a catalog?
At this time, we do not offer a catalog. We feel that ordering an actual sample gives you the best confirmation that there is in our selected papers and craftsmanship.

Can I set up an appointment?
At this time, because our seasons are so booked, we now charge a non-refundable custom consultation fee of $125 that is applied toward your order.

Can I use your invitations for an upcoming event that isn't a wedding?
Of course! We'd love nothing more than to see our invitations used for an event that you see fit: corporate events, anniversaries, bar/bat mitzvahs, birthdays etc...We still recommend checking out our production schedule section to make sure you can get your invitations on time.

When should I order my invitations?
We recommend you allow at least 4-5 months. Of course, its best to place your order as soon as your plans are finalized. During peak season, it normally takes the full time to produce your order.

When is peak season?
Peak season is usually from January through May. There are other shorter busy periods throughout the year as well.

Once I submit my order, how long will it take for me to get my invitations?
After submitting an order, the complete process will take between 8-10 weeks, allowing for proofing and production time combined.

How long will it take to get my invitations once I approve my proofs?
Once the proofs have been received with all approval signatures, production will vary depending on what type of invitation you've ordered. Allow for the complete production time during peak season.
Handmade: 4-6 weeks from time of proof approval
Letterpress: 5-8 weeks from time of proof approval
Offset: 3-5 weeks from time of proof approval

What response date should I use on my RSVP cards?
Depending on how soon the wedding is, when the caterer needs the information or how you feel most comfortable, response dates are normally set between 2-4 weeks before the wedding. Keep in mind that some guests won't respond and you'll need time to get those responses.

When should I mail my invitations?
Invitations should be sent out 6-8 weeks before the wedding.

Do your invitations require any special instructions for mailing?
Our invitations vary in size and weight. For example, square invitations will need extra postage to send. We recommend taking an invitation to the post office to get weighed, so you'll know how much postage will need to be applied. We also recommend that you request the postal service to hand-cancel your invitations to avoid any accidents that may result when invitations are machine feed. Many post offices prefer that you call them in advance to find out when they are least busy, or to schedule an appointment, so they can accommodate your hand-cancelling requests. Sometimes they will even give you the stamp to cancel them yourself, if they're too busy! Due to the handmade nature of our invitations we cannot guarantee machine feed invitations.

Do I need a reception card?
You may choose to enclose a reception card, if your reception is held at a different location other than your wedding. It is more formal to send a reception card, however, you may also choose to place your reception wording after the invitation text.

Can I get programs to match my invitations?
Definitely. As a compliment to your invitations, we offer programs, save-the-dates, menus, announcements, place cards, and any other item you may think of. These items are priced and created on a project per project basis. If you are interested in adding any of these to your order, e-mail (infoatpaperloveinvitations.com) us with your ideas to explore the possibilities.

Can I order extra envelopes?
PaperLove Invitations sells additional outer and rsvp envelopes for your calligrapher, or in case you'd like extra outer envelopes for potential errors when filling out your addresses. All additional envelopes are sold at $1.00 each. Additional envelopes will come printed with the corresponding verbage used when you fill out your order form, unless otherwise noted.

Can I have my guest addresses printed on my outer envelopes?
Yes, PaperLove Invitations offers this service. Guest addresses can be printed on your outer envelopes for an additional $1.00 per envelope. Please make sure that your guest list is complete and spell checked. Guest lists are accepted in Word documents only and cannot be amended once submitted. Guest lists must be e-mailed to infoatpaperloveinvitations.com. Please note in your e-mail that your order is being sent via online, fax or mail, and remember to submit your name and wedding date. Orders will not be processed until the complete guest list is received. Please add an additional week of production for letterpress/offset orders.

Can my envelopes be shipped early?
Yes, (for handmade invitations only) PaperLove Invitations can ship your envelopes early for a flat fee of $10.00. Envelopes will be shipped 1-2 weeks after all proofs have been approved, by UPS Ground shipping. PaperLove Invitations is not responsible for damages incurred in shipping.

Can you do a rush order?
PaperLove Invitations makes great effort to ensure the best quality of our invitations and under normal circumstances take between 4-8 weeks to produce (depending on what type of invitation you've ordered). Rush orders are handled on a time-sensitive basis and are only handled if there is room in the production schedule. If you need your invitations sooner than the 8-10 weeks, please contact us, so that we can check our production schedule to see if we can meet your dates. Rush fees may apply.

What if I need to cancel my order?
We hope you have no need to cancel your order, but if you need to please do so immediately. If you cancel prior to signing off on your proofs, a $50 typesetting fee will be charged, and you will be refunded the remaining balance. However, once you have signed off on your proofs, a refund cannot be given.

Can I order samples?
Yes, you can order samples of our invitations and we recommend it before placing your invitation order. We realize that selecting your wedding invitations is an extremely important step, and there is nothing better than actually holding one of our invitations in your hands, to assure you that we use top materials and have excellent craftsmanship. We offer samples from previous runs for sale. Our handmade sample invitations are $25 for your choice of 2 invitations. This includes production and shipping fees. Our letterpress/offset kit is also offered at $25. The first $25 of samples will be credited to your future order. Sample orders are processed every Tuesday and Thursday, and sent via US Priority mail. PaperLove Invitations is not responsible for sample orders lost or damaged by the US Postal service. Click here for the sample section. We also offer small swatch guides of our handmade invitation collection in case you're interested in just seeing the papers of a particular invitation. Swatch guides contain all the papers of the selected invitation, and are offered at $4 each. This fee is non-refundable. Swatch guide orders will be processed every Tuesday and Thursday, and sent via US mail. PaperLove Invitations is not responsible for swatch guide orders lost or damaged by the US Postal service. Swatch guides can be ordered in the sample section. Click here to view swatch guides.